Refund Policy
At Meerus.co, we value customer satisfaction. However, due to the bespoke nature of our garments, we do not offer refunds or cancellations under any circumstances.
No Cancellations or Refunds
- Orders cannot be canceled once they are placed, as production begins immediately.
- Refunds are not available for custom-tailored items unless the product is defective or incorrect.
Defective or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with supporting photos. Upon review, we may offer a replacement or store credit.
Disclaimers
- Shipping fees are non-refundable.
- Refund requests for reasons such as a change of mind or incorrect sizing (due to customer-provided measurements) will not be entertained.
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