Elara Mist

At Meerus.co, every garment is custom-made to your specifications. Due to this personalized process, we follow a strict return policy.

Return Eligibility

Returns are only accepted for defective, damaged, or incorrect items.
Requests for returns must be made within 7 days of receiving your order.

Non-Returnable Items

All tailor-made garments are non-returnable unless they are defective or incorrect.
Items showing signs of wear, alteration, or damage caused by the customer will not be accepted.

Return Process

Submit a Request: Email us at meerus006@gmail.com with your order number, photos of the item, and details of the issue.
Approval: Once approved, you’ll receive return shipping instructions.
Return Shipping Costs: Customers are responsible for shipping costs unless the item was defective or incorrect.

Disclaimers

Returns must be in their original condition, unworn, unwashed, and with original tags (if applicable).
Meerus.co reserves the right to decline returns that do not meet our policy criteria.

Meerus.co specializes in creating custom-tailored women's clothing crafted in Pakistan and shipped worldwide. Our shipping policy ensures transparency and reliability for a seamless shopping experience.

Order Processing

Made-to-Order Production: Each piece is custom-made upon order placement. Production begins immediately after confirmation.
Processing Time: Please allow 7–10 business days for production. During high-demand periods, processing may take longer.
Order Confirmation: A confirmation email with your order details will be sent once your order is placed.

Shipping Timeframes

Domestic Shipping (Within Pakistan): 3–5 business days after production.
International Shipping: 7–10 business days, depending on destination and courier services.

Tracking Your Order

You’ll receive a tracking number via email once your order has been shipped.

Customs and Duties

International orders may incur customs duties or taxes. These charges are the customer’s responsibility. Please check your local regulations for further details.

Shipping Delays

While we strive to meet delivery timelines, unforeseen factors such as customs inspections, weather, or carrier delays may affect delivery. Meerus.co is not liable for delays caused by external factors.

Disclaimers

Shipping timelines are estimated and not guaranteed.
Please ensure your shipping address is accurate. Corrections cannot be made once production begins.

Delivery Details:

Local Orders: 8-10 days
International Orders: 10-15 days